Withdraw from a contract

Withdraw from a contract

You can also send an unequivocal declaration by email or post.

Refunds are separate from cancellation. You can exercise statutory withdrawal and refund rights without giving reasons beyond those required by law. Using part of the service does not by itself rule out a refund. AMOMOA also considers goodwill requests fairly for billing errors, service outages, substantiated service problems and other reasonable complaints. For a Google Play purchase, use the refund process in Google Play or contact the seller named on your order.

Request a Google Play refund

Telephone charges and customer support

For faster handling and to avoid potential international calling charges, we recommend contacting us by email at hello@amomoa.info.

Telephone support in German, English and Arabic is available Monday to Friday, 16:00–22:00 Berlin local time (Europe/Berlin).

This is an ordinary German mobile number on sim.de. Calls are charged according to your telephone provider's rates. International calling charges may apply, particularly when calling from outside Germany.

Due to call volume, we cannot guarantee that every telephone call will be answered.

You can email complaints, subscription cancellations, statutory withdrawals, privacy rights requests and account deletion requests at any time. You can still use any channel provided by law. Telephone hours do not affect legal deadlines for acknowledgment or processing.